Frequently asked questions

Browse any category, add items to your cart, and head to checkout. You'll enter your delivery details and confirm your order — no payment is taken upfront.

We currently offer cash on delivery on every order, everywhere we deliver. You pay in cash when your order arrives at your door — no card or advance payment needed.

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it. Once it's out for delivery, changes usually aren't possible.

You can browse and add items to your cart without an account, but you'll need to create one (or sign in with Google) at checkout so we can confirm your order and let you track it.

Delivery times vary by location, but most orders arrive within a few business days of being placed. You'll see an estimate at checkout before you confirm your order.

We deliver cash-on-delivery orders nationwide. If we're ever unable to reach your specific area, we'll let you know before your order ships.

Once you're logged in, visit your account's order history to see the current status of every order you've placed with us.

Our delivery partner will typically attempt redelivery or contact you to arrange a convenient time. Keeping your phone number accurate at checkout helps this go smoothly.

If an item arrives damaged, defective, or incorrect, contact us right away and we'll sort out a replacement or refund. For hygiene reasons, opened cosmetics and intimates generally can't be returned unless there's a genuine issue with the item itself.

Reach out to us with your order number and a quick description (and photo, if possible) of the issue, and we'll guide you through the next steps.

Yes — every product we list is sourced directly from brands or authorized distributors. We don't deal in grey-market or counterfeit stock.

Each product page includes a full description and available shades or sizes. If you're ever unsure, our customer service team is happy to help you choose before you order.

From the login page, select "Forgot password?" and we'll send a one-time code to your email so you can set a new one.

Yes — you can create an account or log in with your Google account directly from the login and register pages, no separate password needed.