Privacy Policy
Last updated September 2026
This Privacy Policy explains how GLOWN ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or place an order with us. By using our site, you agree to the practices described here.
1. Information we collect
We collect information you give us directly, including:
- Account details — your name, email address, and phone number when you register.
- Order and delivery information — shipping address, billing details, and order history, needed to fulfill and track your purchases.
- Communications — anything you send us through the contact form, customer support, or product reviews.
We also collect certain information automatically:
- Device and usage data — browser type, pages visited, and time spent, collected through standard web technologies to help us understand how the site is used.
- Cookies and similar technologies, described in more detail below.
2. How we use your information
We use the information we collect to:
- Process, fulfill, and deliver your orders, including cash-on-delivery orders.
- Create and maintain your account, and let you track past orders.
- Respond to your questions, requests, and customer support inquiries.
- Send you order confirmations, shipping updates, and — only with your consent — marketing communications about new arrivals and offers.
- Improve our website, catalog, and overall shopping experience.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with our legal obligations.
3. Cookies
We use cookies and similar technologies to keep you logged in, remember items in your cart, and understand how our site is used. You can control or disable cookies through your browser settings, though some parts of the site — like checkout — may not work correctly without them.
4. How we share your information
We do not sell your personal information. We share it only where necessary:
- With delivery and logistics partners, to get your order to your door — including for cash-on-delivery collection.
- With service providers who help us run the site (such as hosting, image storage, and email delivery), under obligations to protect your data.
- Where required by law, regulation, or a valid legal process.
- In connection with a business transfer, such as a merger or acquisition.
5. Data security
We take reasonable technical and organizational measures to protect your information — including encrypting passwords and restricting access to personal data on a need-to-know basis. No method of transmission or storage is completely secure, but we work to protect your information to industry standards.
6. Data retention
We keep your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your rights and choices
Depending on your location, you may have the right to:
- Access, correct, or update the personal information in your account.
- Request deletion of your account and associated personal data.
- Opt out of marketing emails at any time via the unsubscribe link.
You can update most account details yourself from your account page, or contact us to make a request.
8. Children's privacy
Our site is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We'll update the "last updated" date above whenever we do, and encourage you to review this page periodically.
10. Contact us
If you have questions about this Privacy Policy or how we handle your information, reach out to us at [email protected].
